Frequently Asked Questions
What style does Oskar Huber Furniture & Design carry?
We offer a wide selection of boutique-quality furniture for every room in your home. Our Southampton showroom displays standout classic and contemporary styles while our Long Beach Island showroom celebrates a blissful beach aesthetic that complements sand and surf. Visit our furniture page to explore the furniture selections available in each store.
In addition to great style, we bring you the best quality furniture. We are committed to supporting American Artisans whose furniture meets our strict standard of quality. Each piece of furniture in our stores has been hand selected for its outstanding craftsmanship. In fact, more than 70% of our furniture is made in the United States.
What methods of payment do you accept?
For deposits and final payments, we accept cash, personal checks, bank checks, VISA, MasterCard, Discover, American Express, and Renovate by TD Charge Cards. *Offer subject to credit approval. Some restrictions apply. Ask for details.
What time will my furniture be delivered?
The day before your scheduled delivery date, we will call to inform of the three-hour time window in which your items will be delivered. Upon request, our delivery teams may call you in advance.
How can I prepare my home for delivery?
Here are some helpful tips to ensure your delivery goes smoothly:
Clear hallways and stairways to allow for easy access.
If you purchase a new mattress set, remove all bed linens from your old mattress prior to delivery. We are happy to remove your old set at no charge.
Clearly identify your home address number on your mailbox, front door, or curb so our delivery team can easily find your home.
During the winter, shovel and salt sidewalks and driveways if necessary.
PRO TIP: Vacuum or sweep the space you would like your new furniture placed so it has a fresh, clean place to call home. :-)
What if I need to cancel or change my delivery date?
Can I pick up my furniture?
Yes! You may pick up your items at either of our locations. Please schedule a pick up time with us BEFORE you plan to pick up your furniture. Since our delivery team is not always available on-site to help with loading vehicles, it is best to bring assistance if necessary. Remember to bring a large vehicle, tie-downs, and padding material to safely transport your furniture.
Oskar Huber Furniture & Design is not responsible for damage that may occur during transit. Any damaged or defective items will need to be returned to the store for inspection and repair. AS-IS merchandise must be picked up within 10 days from the store in which it was purchased. Orders not picked up after 10 days will be voided and any deposit(s) forfeited.
Do you offer custom or special order merchandise?
Customization is our specialty, far exceeding what other stores offer. Instead of having to compromise, you can custom order to fit a specific space, to achieve a certain look, and to serve different functions.
We do require a 50%* deposit on custom orders and do not allow cancels or returns of custom merchandise. Revisions or changes to custom orders are permitted only if we are able to revise the order with our suppliers.
*When approved for special financing, we will take 1/3 deposit at the time of purchase.
What is your Service Policy after delivery?
We are happy to provide prompt and professional service on our products, including warranty claims, part repairs, and more. We even provide free In-Home Inspections in our local areas to help resolve service issues quickly and accurately. For more on our Service Policy, or to speak to our service team about a possible repair, call 215-355-4800 or email firstname.lastname@example.org.
What is your Returns & Exchanges Policy?
With an In-Home Design Consultation, you are eligible for our In-Home Design Guarantee within 10 days of delivery. After delivery, if you do not absolutely love what we have created for you, we will exchange it for another product without a service fee. For more information, visit our Design Services page.
If you are not satisfied with your purchase of a stock item, it may be returned within 3 days for a full refund. Delivery charges, pick-up charges, and stocking fees will be deducted from your credit.
Special or custom orders, clearance, Tent Sale, and outlet items are not eligible for return or exchange.
How can I be added to your email list?
Simply complete the sign-up at the bottom of the page and you will receive our weekly updates on trends, design tips, and sales events!
What is your delivery area?
We deliver style to you, no matter where you are. From New Jersey to Hawaii, we offer professional in-home delivery anywhere in the United States.
Who can I call to remove or donate my old furniture?
Please call one of these resources to remove your old furniture:
Southampton Store Area:
Heavens Treasures Thrift & Value
267-699-2000Holy Redeemer Thrift Store
215-674-1321Habitat for Humanity ReStore
Ship Bottom Store Area:
Habitat for Humanity of Southern Ocean County
Do you offer a military discount?
Yes! We are happy to offer a 20% discount with valid military identification. However, this discount may not be combined with any other offer and some standard exclusion apply. Contact the store nearest you for more details.
Do you have furniture care instructions?
Yes! Please visit our Furniture Care page for more about caring for your upholstery, leather, and wood furniture.
Do you have mattress care instructions?
Yes! Please see our Mattress Care Guide for more about caring for your mattress.
Do you have area rug care instructions?
Yes! Please see our Area Rug Care Guide for more about caring for your area rug.
What is fabric pilling?
Fabric pilling is a result of excess fiber coming off the surface of the material. For more information about fabric pilling, treatment, and prevention, see our Fabric Pilling Guide.
Do you have buying guides?
Yes! We have put together a full list of buying guides to help you! Visit our Buying Guides page to learn more.
Can I use my own upholstery fabric?
Yes! Some customers prefer to use their own fabrics and we are happy to accommodate! Unfortunately, some suppliers do not allow or have certain requirements for customer supplied fabrics. Our designers are available to help you through this process. Or, if needed, help you find similar material that will work with our suppliers.